Effective Date: July 29, 2025
These Terms of Service ("Terms") govern your use of Hedfirst, LLC ("Hedfirst," "we," "us," or "our") website, mobile applications, and healthcare services (collectively, the "Services").
By using our Services, you agree to these Terms. If you do not agree, do not use our Services.
Hedfirst provides telehealth consultations, prescription services, diagnostic testing coordination, and AI-enhanced health assessments through our network of licensed healthcare professionals.
Annual memberships provide access to healthcare services and benefits as described in your membership materials. Benefits may include telehealth consultations, messaging services, laboratory coordination, prescription benefits, and priority support.
Non-members may access services on a fee-per-service basis as described on our website.
To use our Services, you must:
You are responsible for all account activity and must notify us immediately of unauthorized access.
Healthcare services are provided by licensed medical professionals. A provider-patient relationship is established when you receive medical services through Hedfirst.
Prescription decisions are made by healthcare providers according to medical standards. Prescription availability depends on medical necessity and legal requirements.
Our Services are not for medical emergencies. Call 911 for emergencies.
Telehealth has limitations compared to in-person care. Providers may require in-person evaluation when appropriate.
Our AI-powered tools provide health information analysis and educational resources. These tools support healthcare providers but do not replace professional medical judgment. Always consult healthcare providers for medical decisions.
Current fees are posted on our website. By providing payment information, you authorize charges for Services.
We collect and use information as described in our Privacy Policy. By using our Services, you consent to data collection and use as outlined in our Privacy Policy.
Healthcare information is handled according to HIPAA requirements and applicable privacy laws.
You consent to receive service-related communications via email, SMS, phone, or through our platform. You may opt out of non-essential communications as described in our communications preferences.
All content, software, and materials are owned by Hedfirst or our licensors. You receive a limited license to use our Services for personal healthcare purposes only.
You may not copy, modify, distribute, or reverse engineer our Services or content.
You may not:
Our Services may integrate with third-party services (such as video platforms or payment processors). Third-party services have their own terms and privacy policies. We are not responsible for third-party service performance.
We strive to maintain Service availability but do not guarantee uninterrupted access. We may perform maintenance, updates, or modifications that temporarily affect availability.
SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
Disputes will be resolved through binding arbitration under American Arbitration Association rules in Boise, Idaho. You waive rights to jury trial and class action participation.
Exceptions: Small claims court matters and requests for injunctive relief for intellectual property violations.
These Terms are governed by Delaware law, excluding conflict of law principles.
We may suspend or terminate accounts for Terms violations, non-payment, or legal requirements. You may cancel your account anytime.
Upon termination, access ends immediately, but payment obligations and certain provisions survive.
We may update these Terms anytime. Material changes will be communicated via email or Service notification. Continued use constitutes acceptance.
These Terms, together with our Privacy Policy and other referenced policies, constitute the complete agreement between you and Hedfirst.
If any provision is invalid, the remaining provisions remain enforceable.
For questions about these Terms:
Hedfirst, LLC
3527 S. Federal Way, Suite 103 #459
Boise, ID 83705
Email: support@hedfirst.com
Phone: +1 888-427-1796
By using Hedfirst Services, you acknowledge you have read and agree to these Terms of Service.
