Effective Date: July 29, 2025
INFORMED CONSENT FOR HEALTHCARE SERVICES
This document provides important information about receiving healthcare services through Hedfirst and obtains your informed consent for treatment.
CONSENT TO TREATMENT
By accepting these terms, you consent to and authorize Hedfirst healthcare providers to provide medical evaluation, treatment, and related healthcare services, including:
- Medical consultations and assessments
- Prescription evaluation and management
- Diagnostic test coordination
- Health monitoring and follow-up care
- AI-enhanced health analysis and recommendations
Your Rights and Responsibilities
You acknowledge that:
- Treatment recommendations, goals, and potential outcomes have been explained
- No guarantees regarding treatment results have been made
- You have the right to ask questions and make informed healthcare decisions
- You may withdraw consent at any time without affecting future care eligibility
- You are responsible for providing accurate health information
TELEHEALTH SERVICES
Service Description
Telehealth uses secure electronic communication technologies to provide remote healthcare services between you and your healthcare provider in different locations.
Telehealth services include:
- Video Consultations: Real-time video appointments with healthcare providers
- Secure Messaging: Ongoing communication through our HIPAA-compliant platform
- Digital Health Assessments: AI-powered health analysis and monitoring tools
- Care Coordination: Integration with prescription and laboratory services
Benefits of Telehealth
- Convenient access to healthcare from your location
- Reduced travel time and costs
- Improved continuity of care and provider access
- Integrated health information and care coordination
Limitations and Risks
Telehealth limitations include:
- Limited physical examination capabilities
- Potential technology failures or connectivity issues
- Not appropriate for emergency situations
- May require in-person follow-up for certain conditions
Privacy and security risks:
- Despite robust security measures, electronic transmission carries inherent risks
- Unauthorized access is possible though unlikely with our security protocols
EMERGENCY SITUATIONS
Telehealth is not appropriate for medical emergencies.
For emergencies:
- Call 911 or go to the nearest emergency room
- Mental Health Crisis: Call 988 (Suicide & Crisis Lifeline) for 24/7 support
Urgent care situations requiring immediate in-person evaluation should be addressed at urgent care centers or emergency departments.
ALTERNATIVES TO TELEHEALTH
You may choose alternative healthcare delivery methods, including:
- In-person consultations with local healthcare providers
- Traditional primary care physician visits
- Specialist referrals for in-person evaluation
If telehealth is determined unsuitable for your condition, we will assist in coordinating appropriate in-person care.
PRIVACY AND CONFIDENTIALITY
Your health information is protected under federal and state privacy laws, including HIPAA.
Information use:
- Treatment and care coordination
- Billing and administrative purposes
- Legal and regulatory compliance
- Quality improvement and safety monitoring
Security measures:
- End-to-end encryption for all communications
- Secure, HIPAA-compliant technology platforms
- Restricted access to authorized healthcare personnel only
For complete privacy information, see our Privacy Policy and Notice of Privacy Practices.
PROVIDER LICENSING
All Hedfirst healthcare providers are licensed in the states where they provide care. You may verify provider licenses through your state medical board.
FINANCIAL RESPONSIBILITY
You are responsible for:
- Membership fees and service charges as described in our Terms of Service
- Any costs not covered by insurance or payment plans
- Payment according to our billing policies
Insurance and billing:
- We will provide necessary documentation for insurance reimbursement when applicable
- Payment is due at time of service unless other arrangements are made
PRESCRIPTION SERVICES
Prescription authorization:
- You consent to prescription evaluation and management by Hedfirst providers
- Prescribing decisions are based on medical necessity and professional judgment
- You are responsible for medication compliance and reporting adverse effects
Pharmacy coordination:
- Prescriptions may be fulfilled through our pharmacy partners
- You may choose alternative pharmacies with provider approval
- Medication costs are separate from consultation fees
PATIENT RIGHTS
You have the right to:
- Receive information about your condition and treatment options
- Participate in treatment decisions
- Access your medical records according to applicable laws
- Privacy during consultations and confidentiality of health information
- Withdraw consent for telehealth services at any time
- File complaints about care quality or privacy concerns
CONSENT ACKNOWLEDGMENT
By using Hedfirst services, you confirm that:
✓ You have read and understand this consent document
✓ The benefits, risks, and alternatives to telehealth have been explained to your satisfaction
✓ You have had the opportunity to ask questions and receive answers
✓ You voluntarily consent to receive healthcare services through Hedfirst
✓ You understand you may withdraw consent at any time without affecting your right to future care
✓ You acknowledge your financial responsibility for services
✓ You understand the limitations of telehealth and when to seek emergency care
CONTACT INFORMATION
For questions about your care or this consent:
Hedfirst, LLC
3527 S. Federal Way, Suite 103 #459
Boise, ID 83705
Phone: +1 888-427-1796
Email: support@hedfirst.com
This consent remains effective until you withdraw it in writing or terminate your relationship with Hedfirst.
